Terms & Conditions

Slota provides software for appointment booking and business administration, including features for bookings, calendars, customers, services, staff, rotas, time off, business profiles, communications, reviews, sales information, reporting, online booking and related tools. Features may change as the service develops.

Slota is the software platform. The business using Slota remains the provider of its own products and services and is responsible for its relationship with customers and staff.

You must provide accurate account and business information and keep it reasonably up to date. Login credentials must be kept confidential and must not be shared except through Slota's intended staff-access features. The business is responsible for activity carried out through its account and for permissions granted to staff.

You must promptly tell Slota if you reasonably suspect unauthorised account access or a security incident affecting the service.

Unless a trial, promotion or separately agreed arrangement applies, Slota is provided on a monthly subscription. Solo is for one staff member and Business supports unlimited staff. Both plans include unlimited bookings and all Slota features.

The current subscription price is displayed in Slota before purchase. Prices are stated exclusive of any VAT or other tax that Slota is legally required to add, unless the product expressly states otherwise. If pricing changes, Slota will give reasonable notice before new pricing applies.

A valid payment method may be required for platform fees. By adding a billing method, the business authorises Slota and its payment provider to charge properly due fees in accordance with the billing information shown in the service.

If a payment fails or an undisputed amount remains overdue, Slota may retry collection and may restrict paid functionality or account access after reasonable notice where appropriate. This does not remove the obligation to pay amounts already due.

Online customer payments are optional. Where a business enables them, it connects its own supported payment account. Appointment payments are processed for that business through its connected account. Slota does not act as the seller of the business's appointment service and does not hold customer appointment funds as an intermediary.

The business is responsible for payment-provider fees, refunds, disputes, chargebacks, taxes, receipts and compliance relating to its customer transactions. Payment processing is also subject to the payment provider's terms. Slota does not guarantee that a payment provider will approve an account or transaction.

The business is responsible for the accuracy of services, descriptions, prices, durations, staff assignments, opening hours, availability, contact information and cancellation/rescheduling rules shown to customers. It must honour customer rights and any commitments it makes through Slota.

Where Slota provides online cancellation or rescheduling controls, those controls apply the settings configured by the business. The business remains responsible for deciding and communicating its cancellation, refund and no-show policy and ensuring that policy complies with applicable law.

The business is responsible for having a lawful basis and providing appropriate privacy information for personal data it enters, imports, collects or otherwise processes through Slota about customers and staff. The business must only give Slota data it is entitled to process and must respond to individuals' rights requests where it is the controller.

Where Slota processes that information solely on the business's behalf, Slota acts as processor and will process it to provide and secure the service and in accordance with applicable data-protection obligations. Further information is in our Privacy Notice.

Migration and import tools are provided to assist businesses moving legitimate business data into Slota. Before importing, the business must check that it has the right to use the data, that the source file is appropriate and that it has retained any backup it needs. The business is responsible for reviewing imported records for accuracy.

The business is responsible for ensuring messages it sends or causes to be sent through Slota are lawful, accurate and appropriate, including compliance with applicable direct-marketing and privacy rules. Transactional appointment messages may be sent as part of providing booking functionality.

Businesses must not fabricate, manipulate or improperly incentivise reviews, impersonate customers, or use review functionality unlawfully or misleadingly. Slota may remove or restrict content where reasonably necessary to protect users, comply with law or preserve platform integrity.

You must not use Slota to break the law; infringe another person's rights; upload malicious code; probe, scan or circumvent security; gain unauthorised access; interfere with the service; scrape or overload it in an abusive way; send spam; create fraudulent bookings, payments or reviews; impersonate another person; or use the platform to harass, threaten or deceive.

You must not reverse engineer or attempt to extract source code except to the limited extent such a restriction is prohibited by law. You must not resell, sublicense or provide Slota as a competing hosted service without written permission.

You retain ownership of content and information you or your authorised users provide. You grant Slota the limited rights necessary to host, copy, transmit, display, back up and otherwise process that content to operate, secure and improve the service and fulfil your instructions.

You confirm that you have the rights and permissions needed for content you upload, including business logos, photographs and other materials. You are responsible for ensuring that public-facing content is accurate and lawful.

Slota, its software, branding, designs and platform materials are owned by or licensed to Slota and are protected by applicable intellectual-property laws. Except for the limited right to use the service under these terms, no intellectual-property rights are transferred to you.

Slota depends on third-party services such as cloud infrastructure, authentication, email and payment providers. Their services may be subject to separate terms and may occasionally be unavailable. Slota is not responsible for a third party's independent acts or omissions, but this does not affect any responsibility Slota has that cannot lawfully be excluded.

We aim to keep Slota reliable and secure but do not promise uninterrupted or error-free availability. We may carry out maintenance, fix security issues, change or retire features, or temporarily restrict access where reasonably necessary. Where a material change is likely to significantly reduce core paid functionality, we will aim to provide reasonable notice where practicable.

The business may stop using Slota at any time, subject to charges already due. Slota may suspend or terminate access where reasonably necessary because of serious or repeated breach, unlawful or fraudulent use, security risk, abuse of the platform, or non-payment of undisputed fees.

Where circumstances reasonably allow, we will give notice and an opportunity to remedy the issue before termination. We may act immediately where delay would create a material security, legal or fraud risk.

Slota is a business tool and does not provide legal, tax, accounting, employment, medical or other professional advice. Reports, totals, availability calculations and other generated information should be checked by the business where they are used for important decisions.

Slota is not a party to the contract between a business and its customer for the underlying appointment or service. The business is responsible for service quality, professional obligations, customer complaints, refunds and its staff.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Subject to that, Slota will not be liable for indirect or consequential loss, loss of profit, revenue, business, goodwill or anticipated savings, or loss arising from information entered incorrectly by a user, the business's underlying services, or an independent third-party service outside Slota's reasonable control.

To the extent permitted by law, Slota's total aggregate liability arising out of or in connection with the service during any 12-month period will not exceed the greater of (a) the Slota platform fees paid or payable by the affected business during that 12-month period and (b) £100. This cap does not apply to liabilities that cannot lawfully be limited.

To the extent permitted by law, the business will be responsible for losses, claims and reasonable costs suffered by Slota arising from the business's unlawful content, infringement of third-party rights, misuse of the service, or breach of its data-protection responsibilities, except to the extent the loss was caused by Slota's own breach or negligence.

We may update these terms to reflect changes to Slota, law, security requirements or our business. We will publish the updated terms and date. For material changes affecting existing paid use, we will provide reasonable advance notice where practicable. Continuing to use Slota after the effective date means the updated terms apply, but changes will not retrospectively create charges for past use.

If any provision is found unenforceable, the remaining provisions continue in effect. A delay in enforcing a right does not waive it. The business may not transfer its account or these terms without Slota's written consent, except as part of a genuine transfer of the business where Slota agrees to the account transfer. Slota may transfer these terms as part of a reorganisation, financing, sale or transfer of the Slota business, provided this does not reduce mandatory rights.

These terms and any non-contractual obligations arising from them are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction over disputes, subject to any mandatory rights that applicable law gives a party to bring proceedings elsewhere.

Please contact us through the Slota contact page first if a dispute arises so we have an opportunity to resolve it.